Refund policy
Return & Refund Policy
Last updated: [18/05/1016]
At [AZ Sons LLC], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
-
Item must be unused and in original condition
-
Item must be in original packaging
-
Proof of purchase or order number is required
Non-Returnable Items
The following items cannot be returned:
-
Final sale items
-
Gift cards
-
Personalized/custom products
-
Used or damaged items caused by customer misuse
Return Process
To start a return, contact us at:
📧 Email: [info@azsonsllc.com]
Include:
-
Order number
-
Reason for return
-
Photos (if item is damaged)
Once approved, we will provide return instructions.
Return Shipping
-
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
-
Original shipping charges are non-refundable.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue. We will offer:
-
Replacement
-
Exchange
-
Full refund
Refunds
After receiving and inspecting your return, refunds will be processed within 5–10 business days to your original payment method.
Exchanges
We only replace items if they are defective or damaged.
Contact Us
If you have any questions, contact us:
📧 Email: [info@azsonsllc.com]